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Hi Ellen, Thank you for your kind reply. For my case, I have reviewed the graph of daily usage in Jan. My daily rate is ~15 kWh/day, compare to Feb daily rate is ~4 kWh/day. That was an enormous change and what I suspect is the smart meter fault. It cannot be a power surge on a particular day but a meter fault. I was called by AGL in week 7 Feb to replace the smart meter, so I assume everything is fixed. Actually, the technician came on that day only replaced the meter, but he did nothing to rec ...

For my case(account number 7064 728 384), I have a very high electricity bill in Jan. My house's meter is a smart meter which will auto update daily usage every day. However, when I consult the AGL chat team online, they answer that for smart meter, the reference value are not updated, it can be updated only by manual checking. I am very disappointed with how AGL customer service support me. If the bill is suddenly higher than average(2x or 3x), AGL should stop use the estimate numbers and shoul ...