About DarrinH

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DarrinH Switched-on

WELCOME EMAIL needs a little work

HiNot the biggest issue but just signed up to AGL Gas supply and had read of the good customer reviews of your service experience.I do service design and CX so probably a little more invested than most folks in the fine details that builds service impression.The Email is a standard welcome note But when it came to me...its personalised Dear $FirstName, A small thing I know but its the 1% ers that make up an impression - so thought you would want to know. Cheers Darrin
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