About twoblues

Hello LeighThe advice you offer that the charge can be up to $165 was NOT the advice offered by your new connection team OR by your complaints department.I was informed that the charge is always $165 regardless of how the reconfiguration takes place - remote or otherwise. I was also informed that the reconfiguration is always performed remotely. I was informed also that my reconfiguration was performed remotely. I await with interest the charge levied. I will post the result.Speaking with the En ...

Can I recommend that if you think a suppliers charges are inexplicably higher than other suppliers/retailers and disproportionate the cost of providing a service ( as I would for a remote action which can be done at a minimal cost) then contact the NSW Energy and Water Ombudsman - https://www.ewon.com.au/page/making-a-complaint The more voices they hear the more likely that AGL will be asked to explain their charges....onto it now!!

Factually untrue again Jayden.I have just been told by AGL (new connections) and confirmed by customer relations manager (complaints) that the charge for reconfiguring a smart meter is ALWAYS charged at $165 and is ALWAYS a remote operation. There is no UP TO about it.Various OTHER reconfigurations MAY be charged differently but there is only ONE charge for solar reconfiguration.In Vic the charges vary between $58 and $62.AGL pease respond to this message with the facts.Rick

Hi Jayden I have been making some enquiries and I believe that the information you have given MAY be factually wrong. Having spoken to Endeavour Energy (my local electricity distributor) I have had email confirmation that the retailer is responsible for all aspects of meter supply and subsequent management. Further I have been informed by AGL personell that a company is subcontracted by AGL to perform tasks such as meter reconguration - Plus.Es - tel : 1300377118https://pluses.com.au/So AGL reta ...