Hi Stina-chi,
It looks like you've disabled access to mobile data for the AGL app.
To re-enable access to mobile data, open the Settings app on your iPhone and scroll down to and tap AGL. Turn on the Mobile Data switch and try again.
If you're still having issues, please respond here.
Thanks,
Hi KB12,
Can you try removing the app from your device and re-installing the latest version from the relevant store?
If you're still having trouble, please reply here and let us know.
Thanks,
Hi Angus,
Thanks for sending a screenshot of the error you're seeing - these really help us in diagnosing the issue.
Our mobile team will investigate this and I'll reach out with an update shortly.
Thanks