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The importance of honesty, and keeping promises

My dealings with your company are constantly frustrated by your failure to do what you verbally undertake to do. In all my telephone contacts I have, to date, dealt with just ONE person who appeared to have empathy, and who understands the concept of customer service. He did not call back, or refer my issue to another person, as promised, so I can only assume that he has been reprimanded, and sent to do some re-training. Someone was going to contact me to address my complaints; you were going to ...
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