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Billing error

Last month I received the $50 Qld energy rebate off my bill's total ($187), and my account is set up to direct debit, so $50 was automatically taken off the full amount when the direct debit occurred. I was direct debited $137.This month I received a $50 balance brought forward, because last month's direct debit was $50 short (due to the rebate.) !!!! I have been trying to explain this to the consultant on instant message but was told "the reason you have a balance of $50 brought forward is bec ...
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