This was the email they sent me. : Hello Kelly. Thank you for your email.Here is what you need to do inorder to process your request: What do you need to do?Please contact your Level 2 Electrician to lodge the request in SA portal and obtain the Rex Id#.Once, We receive the Rex Id# .We can proceed with your request.Also confirm if the smart meter exchange will apply to all meter connected onsite. If you have any queries, please call us within 2 business days for clarification on 1800 680 430 be ...