About Bigdog

Jayden, Just a quick update. I rang the Supply Team & they informed me that for reasons that they cannot explain my smart-meter has not been installed!!!They have promised that this will be rectified in 10-15 working days.Apparently there has been a complaint raised on my behalf with the complaints team,& someone from there will contact me after the installation to discuss & resolution.Time will tell but at this stage I am far from impressed & will be contacting the electricity ombudsman if I ca ...

Jayden,Thanks for the quick response.As far as I am aware my installer was in contact with AGL to organize this.In fact they informed me that AGL had given a smart meter installation date of early April. In fact I have a text message from AGL dated the 1st of April stating that connection will take place in the next 5 days & "to ensure clear access to the meter". I have another text message dated the 3rd of April stating that transfer had been completed.I was a bit dubious when I checked the m ...

I have just received my first bill from AGL after installing solar panels.Although my bill has reduced considerably there are is no solar feed-in tariff shown on the bill. When I rang up to report my meter reading I was told my bill would be $250 less my Solar feed in .My bill has come in @ $250 but shows no feed-in.I have a 6 kw system and know from my observations of the invertor that I am exporting power during the day.Can someone investigate.Thanks