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Jess13 Switched-on

Re: My account shows payment overdue. However I have paid weeks before due time.

Hi, I’ve made payment on my electricity bill on the 1/10/18 however I’m still receiving sms reminders that it’s due on the 4/10/18 and the payment is not showing on my account I have an email receipt for this payment can you please advise why this payment isn’t showing on my account as I don’t want the bill to be overdue after the 4/10/18 thanks
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