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Gas Hot Water Bill Confusion (multi 10)

We just moved to a unit, and then received a gas bill which cost $193 only for 27 days (4,675 MJ ) !! Extremely expensive and unresasonable. Previously we lived in a house (3 people) a quarter bill between $150 - $200. I checked details invoice, it seems problem on Hot Water Meter. Formula is Units x 10 x 0.433.. Conversion Factor = 4,500+ MJ Usage. I don't understand why need to multi by 10?! This number is very high, and AGL just told me they do nothing due to this multiplier figure 10 is set ...
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