So, normalised demand is really just a way to think about the way in which energy or water is being used in that space, without the influence of unusual events, like weather. It’s really just the normal, or expected, demand at any given time. And that means you can compare one day to another, one week to another, one space to another, on a completely equal footing. For example, normalised demand for hot water usage would be all hot water usage—both general usage and special usage like T33 hot wa ...