About Lovely

Yes, I had the same issue. I got paid out once I was able to email someone from batteryrewards directly. Same issue, calculation is done 90 days after signup. It’s a manual process so they don’t want to do it earlier if they don’t have to. Hopefully because they’re working hard to automate it so the data can be seen in the app etc.

Yes, that’s what I don’t get. It’s easy to download the NMI data and sum the exports for that time period. Maybe the data is harder to access as a third party? Maybe the data formats are different from different DNSPs and they're having a hard time automating the calculation? Maybe the backend team is grossly understaffed and they're processing time is months not days? I was disappointed the resolutions team didn't have a better answer for me other than "we'll email the backend team again".

Quarter ended Jan 28. On Feb 2 I received a digital VISA for one day in the quarter, Dec 2. The credits for Dec 3 - Jan 28 (and now also Jan 29 - Feb 16) are missing. I spoke to the resolutions team on Feb 4 and Feb 16 and they could not tell me when I would receive my missing credit.

I really wanted this plan to work for me. However, I have not received the digital VISA for my exports during the quarter and the resolution team report the best the can do is email the “back end” team that perform the calculation. The advertised benefit of large quarterly payouts is meaningless if they are not delivered reliably.