About ab1239342

I recently switched to AGL because I found their Battery Rewards plan very attractive. Before signing up, I confirmed whether my Alpha ESS battery (Serial Number: ALD series) would be eligible. It’s been quite some time, but I haven’t received any formal communication from AGL. I’ve heard that my battery might not qualify for this plan, though nothing has been officially stated.I’ve tried calling AGL multiple times, but all I’m getting is the runaround—being transferred from one department to an ...

I’m relatively new to AGL and its Battery Rewards program (with the VPP plan). How does my battery connect to the system? Do I need to set it up myself? I tried, but my installer and the manufacturer advised that it can’t be done by me and that only the retailer can handle this. Currently, I can only use my battery for self-consumption. So, how does the battery export between 5:00 PM and 9:00 PM work? Who is responsible for enabling this export?