An aged pensioner couple faced significant challenges connecting their NBN service through AGL due to incorrect equipment and inadequate instructions. They received modems from TPG (with DSL instructions) and Southern Phone (no instructions), despite having fibre-to-the-premises. After multiple attempts by the couple and their friend, including a 50km round trip and lengthy phone calls, it was discovered that connecting both modems was necessary for the phone service. The issue, which caused con ...
