What a relief that must be! Nine days without your mobile—especially when you rely on it daily—can feel like an eternity. Huge kudos to Glenn and Barry for stepping up and sorting it out. It's great to hear that there are support folks like them who genuinely help customers get back on track. Thanks for sharing the hotline and your experience too—it could really help others in the same situation. Here’s to smoother days ahead with no more “SOS” surprises!