Hi Syed - I have just been on the phone with Jackson who has solved the problem - in the end it was quite simple and thankfully he worked out it was to do with an email address change. I am disappointed it took nearly 4 weeks to resolve but glad that Jackson was able to investigate and get back to me today. In the past the chats I had online indicated there was a technical problem that was being worked on in the background but this was misinformation and not followed up. When I spoke to Jackso ...
