About Belsesame

I'm all good now - turns out there was an issue with the data from downstream providers, which is now resolved. The charts work from May onwards, and I can download the data for April.

I still have the same issue - tried calling, and they still can't resolve this - so I can now download the data, but there is no billing data or charts on the portal and my previous data, which should have been billed was never sent or processed. I'm starting to think AGL have the worst customer experience and service I've ever seen. Signing up was a breeze via chat, but the fact that no one in the chat understands anything about the data charts, bills, or report extract is appalling. No matter ...

It works for me now, but my account has issues allowing usage data. I thinkI need to call someone.

So, I've cancelled and reconnected to AGL and can now download data, but the charts in the portal don't work. Is this a mutually exclusive thing? Also, my data from before reconnecting is not available, which I guess I can obtain through a data request?