Hello,Wow, that's incredibly frustrating — you’re clearly not getting what you paid for, and it’s even more concerning that your friend is having the same issue after switching to the same plan and provider.Here’s a quick breakdown of what’s happening and what you might want to do next: What You've Discovered So FarAdvertised Speed: 1000Mbps (with 650Mbps expected during peak).Your Router Test Results: ~138Mbps down / 38Mbps up.Speed Direct from NBN Box (bypassing router): 300–380Mbps.Router Use ...