It's incredibly frustrating when you're overcharged and can't get a clear explanation from your service provider. Here's a breakdown of how to approach this situation, along with steps you can take to escalate it: 1. Document Everything: Keep Records: Maintain a detailed log of every call you made, including the date, time, duration, and the name (if you got it) of the person you spoke to. Save copies of your past bills, especially those showing the $74 monthly charge. Keep a copy of the email y ...
