Same issue. Been trying to set up bank direct debit for my internet acct for months. Finally tried the helpline but operator kept talking over the top of me and not listening to what I was saying. Then he said I needed to change my email address and that this what was needed to solve the problem, as the contact email and login email on my profile were not matching. I must have updated to a work email at some point. So I changed email address back so they matched again and this STILL didn’t solv ...
