My internet is down for 3 days now. My biggest mistake was to switch to agl. Support hours are limited, staff is not empowered enough and there is no way to escalate. NBN website shows no outage and agl claims it is nbn fault. But they do not have a mechanism to escalate internally or externally. Staff says they do not know when the service can be brought back up. Issue is now 3 days old. Extremely dissatisfied and feustrated.
