Good day Natalie,I am in the same situation, my power got disconnected after the sale of our house and when I requested the refund, I was just sent $48, none of the gov rebate credit (roughly $1000) I still had due to low usage and solar panels..As I have now moved to an off grid location , I do not need an account with AGL anymore..Can you please tell us what we need to ask your help desk chat?I explained everything to the operator ealier but as stated above, the gov rebates were excluded from ...
