I have been trying for two months now to get my gas connection sorted when I requested to move services to a new address in April. My account is still showing a status of “in progress” in the app. All I can see when I try to login to the website via PC is the connection is in progress and set up for quarterly billing instead of monthly. I am concerned about the issue causing a massive bill shock through no fault of my own. I also can’t see usage data for my electricity account in the app either ...
