About lkenn

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lkenn AGL Idea Moderator
30-11-2020

Re: New Ideas For Android App December 2019

Hi @AJP001 I wanted to let you know you can view information about your plan in My Account under Account Settings > Property and Plans: https://myaccount.agl.com.au/accountsettings/propertyandplans We will soon be adding a shortcut in the mobile app as well. Thanks.
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lkenn AGL Idea Moderator
20-04-2020

Re: Report an Overdue/Late Payment - Status changed to: Under Consideration

Hi @Debzy56 Thanks for your feedback. May I ask whether you mean proactively requesting an extension on your bill due date, or reporting to AGL that you have made a payment on an overdue bill? If you are referring to requesting an extension, this is a feature that is already on the backlog and being prioritised against other features. We absolutely do recognise the need to display payment assistance options in the app and are working on it. If you are referring to the latter, I can c ...
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lkenn AGL Idea Moderator
20-04-2020

Re: Digital meter & app - Status changed to: Watch this Space

Hi @kingwarren, Thank you for your feedback, sorry to hear you've had a frustrating experience locating the information you needed. The AGL website has a Help section where you can browse different help topics - I ended up finding the content I believe you were after under Help > Energy Meters and Connections > Electricity Meter Installations: https://www.agl.com.au/help/meters-connections/electricity-meter-installations?cidi=A10130. We do recognise that we could be presenting help conten ...
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lkenn AGL Idea Moderator
20-04-2020

Re: Tax invoices - Status changed to: Under Consideration

Thanks @pjf for adding your comment to this thread. I've placed this item on the mobile app team's backlog for it to be reviewed and prioritised against other features. Thank you.
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