About lkenn

Rank: AGL Idea Moderator

Learn more about ranks and badges.

lkenn's latest conversations

lkenn AGL Idea Moderator
20-04-2020

Re: Report an Overdue/Late Payment - Status changed to: Under Consideration

Hi @Debzy56 Thanks for your feedback. May I ask whether you mean proactively requesting an extension on your bill due date, or reporting to AGL that you have made a payment on an overdue bill? If you are referring to requesting an extension, this is a feature that is already on the backlog and being prioritised against other features. We absolutely do recognise the need to display payment assistance options in the app and are working on it. If you are referring to the latter, I can c ...
1 Reply 0 Likes
lkenn AGL Idea Moderator
20-04-2020

Re: Digital meter & app - Status changed to: Watch this Space

Hi @kingwarren, Thank you for your feedback, sorry to hear you've had a frustrating experience locating the information you needed. The AGL website has a Help section where you can browse different help topics - I ended up finding the content I believe you were after under Help > Energy Meters and Connections > Electricity Meter Installations: https://www.agl.com.au/help/meters-connections/electricity-meter-installations?cidi=A10130. We do recognise that we could be presenting help conten ...
1 Reply 0 Likes
lkenn AGL Idea Moderator
25-02-2020

Re: When Comparing Previous Date - Status changed to: Good Idea, Vote!

Hi @GMacD53 Thanks for taking the time to submit your feedback. We will take this into consideration and monitor further demand for this feature in the app to help with prioritisation. I will also pass on your feedback on locking the hour of day to the My Account team. Thanks.
1 Reply 0 Likes
lkenn AGL Idea Moderator
25-02-2020

Re: IOS app update not displaying correctly - Status changed to: Needs More Info

Hi @Bidtfaun Thanks for bringing this to our attention. Would you be able to share the version number you are using as well as whether you are using large font on your device? If you could send us a screenshot of what you are seeing that would be helpful for us to investigate. Thanks.
1 Reply 0 Likes