About Juannie

Thanks for the tips , ironically I've worked in offices for 30yrs and dealt with way worse so I NEVER get abusive at the other person as 9/10 times they're just the Admin person in some regard trying to help or clean someone else's laziness /mess up. I rarely raise my voice unless it's for a good reason which it was. It would've been a good 10-15mins into the call that I started to and it wasn't overly loud, because she was a rude thing and wouldn't let me speak or finish my sentences properly ...

Tbh I agree with you. Both ladies I spoke to were Indian (I think) & I'm over not being able to understand them let alone have them completely ignore anything that I try to say. It's disgusting customer service and I'm calling to speak to an Aussie Manager on Monday and won't let it go until I do. Their service is **bleep**, even on the app they never understand 95% of the time nor do they read properly. Neither woman gave me their names yesterday either so it better be recorded. I'm very very o ...

Well it's been fun dealing with AGL today NOT. After months of trying to get a minor issue rectified on my bill via the app, I spoke to a Resolutions Mgr who wouldn't listen properly, nor gave her name so I raised my voice - didn't yell, just raised. She told me she didn't care how many people I had spoken to prior then said "fu@k you" and hung up. Spoke to a different woman whose English wasn't the best so couldn't understand her name, she said the previous Mgr left no notes so I couldn't get h ...