About mattiusb73

Rank: Semiconductor

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mattiusb73 Semiconductor
11-09-2018

Re: My Account - never worked since I joined

I got a message from the Customer Service team who informed me that as soon as my first bill was issued it would reset the system and it would start working. However bizarrely enough it started working about a month ago, so whatever they did eventually worked.
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mattiusb73 Semiconductor
25-07-2018

Re: My Account - never worked since I joined

I have spoken to several people, sent my details to two seperate teams. Been told it would be fixed soon and still nothing, no update, no idea of what is wrong or if it will ever work. How am I supposed to check my usage and see my bills if this doesn't work. Can someone tell me what the problem is and when this will be resolved. Starting to regret ever moving to AGL as Origin seemed to be able to get the basics to work properly.
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mattiusb73 Semiconductor
17-07-2018

My Account - never worked since I joined

I am getting increasingly frustrated by the fact that AGL can't seem to get My Account to work for me. I have phoned up several times, every time they have reset it and it hasn't worked. As suggested by online chat I then sent an e-mail to the my account service team who replied they are looking into it and apparently they still are. Not sure what is wrong but this is very annoying as with a smart meter this is the only way to properly track my electricity usage.
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