About Fionoula

Fionoula's latest conversations

Fionoula Conductor
16-02-2019

Re: Why we’re phasing out the old version of the AGL app

I agree, the old app was So much more useful especially for solar command
9 Replies 0 Likes
Fionoula Conductor
03-04-2018

Re: Electricity bill unavailable 4 December 2017 - 4 March 2018

@jaydenywrote:Hey Fionoula, Thank you for getting in touch! We're sorry to hear that you've had such an unsatisfyingly drawn-out experience with AGL. If you've recently referred this matter to the Energy and Water Ombudsman, then our escalations team will be handling things who'll be in touch with you soon. Kind regards, JaydenHi Jayden - not only is the bill still unavailable, but IQ does not show energy used or energy exported to grid for any date after the net meter was installed 24 February ...
3 Replies 0 Likes
Fionoula Conductor
03-04-2018

Re: Electricity bill unavailable 4 December 2017 - 4 March 2018

Hi Jayden - not only is the bill still unavailable, but IQ does not show energy used or energy exported to grid for any date after the net meter was installed 24 February 2018. The complaint is still progressing slowly even though I have contacted ombudsman. I will probably have to contact ombudsman again before getting AGL action - not just a placating phonecall
3 Replies 0 Likes
Fionoula Conductor
01-04-2018

Electricity bill unavailable 4 December 2017 - 4 March 2018

I have been unable to see my bill online, no4 has anybody been able to access it to forward to me for the period 4 December 2017 to@4March 2018After a painfull, stressful, time consuming, unsatisfactorily drawn out 14 month ongoing discussion/battle with AGL re a promised Net meter installation, my net meter was finally installed in February 2018. My bill for the Dec - March period is unavailable and I am wondering whether the issue is related to the meter installation.by the way my meter was n ...
3 Replies 0 Likes