You didn't answer the question. I, too, have been trying to find out why you stopped accepting photos of the meters. This system needs to be reinstated urgently. There are plenty of people that have an issue with reading meters. When you accepted photos, my bill never ever fluctuated by such a large amount as they do now.Either make it easier to submit the information or do what you're supposed to do and read the meters monthly. Having sbguess is unacceptable.
