About PauloCipriano

Yes, the problem was finally solved. However, still have multiple charges of eSIM QR codes that was issued to fix the issue that was not caused by me. It looks like the issue was with differences between the eSIM number issued to me and the eSIM number associated with my account. I will requeste the charges to be removed when I get the bill. Thanks

Hi Hannah,Thank you for your response. I am facing issues while activating the eSIM. I have tried scanning three different QR codes, but none of them worked. My case has been escalated to the second-level support team after several attempts with the first-level support. I am currently waiting for a call from the second-level support team within the next five days. If it's possible to prioritize my ticket and have them call me quicker, that would be very much appreciated as I have been without a ...

I had my old phone working perfectly fine with my AGL eSIM. However, after replacing it with a new iPhone, I had to transfer the eSIM to my new device. To do so, I had to request a replacement eSIM and pay a $10 processing fee. I received the eSIM activation QR code after paying the fee, but when I tried to register the new eSIM to my iPhone, it gave me an error message and asked me to contact the provider. I have been in touch with the AGL support team every day for the past four days, and I re ...