About CarlSA

It appears to have been fixed. It was a little troubling to see that though. Now showing as $40pm on my account

So I've just changed my AGL plan, to the 160Gb large. As an existing AGL mobile and energy customer, I understand I don't receive the new customer 6 month discount, but should still get the bundle discount, making the plan $40 per month. I have just received the "Welcome" email, and it shows the cost as being $45 per month, only a $5 bundle discount. What's going on? Was I just not supposed to notice the discrepancy? Thanks.

What's the average wait time on 13 12 45? I can't seem to get a very simple problem sorted via the chatbot, and only have an hour for my lunch break. Otherwise I too have a job, and am working during your helpful hours. I seem to have lost my 6 month new customer discount, which eventually got fixed last month, then lost again this month, bill #4 of the first 6 that should be discounted.