What's the average wait time on 13 12 45? I can't seem to get a very simple problem sorted via the chatbot, and only have an hour for my lunch break. Otherwise I too have a job, and am working during your helpful hours. I seem to have lost my 6 month new customer discount, which eventually got fixed last month, then lost again this month, bill #4 of the first 6 that should be discounted.
