Hi Leanne. This has happened to me twice now with AGL residential services. Basically threats of legal action despite being up to date and told payments are overdue when they're not, with email bills from AGL saying the payments weren't due yet, and me reading out the emails to the customer service rep, and then having her attempt to tell me that the payments I'd made were for new bills and not past bills (!!??). This seems like unconscionable behaviour on the part of AGL's payments team.In both ...
