About Cyberdoc

8 days and no update. Complaint lodged via online submission form.

Up at Doonan and in same boat as you guys. Phone signal too poor to hotspot so spouse works from home will be going to Brisbane office until sorted. Advice I got from Telstra phone shop in Civic is to swap once sorted as couldn’t guarantee that wouldn’t be back to square once re investigation of fault if changed now. Obviously more expensive but neighbour across road has never had any issues.

Ditto. Assume the same Nambour “partial incident” as it has been labelled? Appalling service- tried the messaging service twice. Could only give me same response as website. Will also be changing to the service my neighbour is using who has had no issues ever with them.

Internet out for over 48hrs. AGL network outages and status has an area 25km away listed as the problem. Only found out we are also included when called technical support. "Engineers investigating" and next update "when next available" hasn't changed in 48hrs. Rebooting modem ineffective. Work from home and no phone coverage due to location. Not good enough service from AGL.