About PaulC

@NeilC I just reread your post. Yes, I understand General Usage Next means we have gone over our allotted General Usage amount, based on that billing cycle. The block, lets say 5000kwh, is divided by 365, then that amount becomes our daily general usage allotment. Any amount over that daily amount for the billing cycle becomes General Usage Next. Our concern was WHY we are being charged at the SAME rate for the General Usage Next. AGL Representative had no idea. It seems AGL just choose to not c ...

@NeilC Nope. Same rate for General and General Usage Next, both were 26.5c per kWh. (The description appears in both line items just like on the bill as posted by @HighEnergyBad)As I said, AGL representative couldn't explain it, other than what I wrote. Best explanation is along the lines of the distributor charging AGL at one rate for the General block, and then a different rate for everything over that. But AGL choose not to pass on the difference. Hence, both General and General Next on our b ...

Well, AGL have no idea what "General Usage Next" is either. I just spoke with one of their representatives who has been working there for 7 years. He explained every retailer applies a certain amount of kWh per year to a customer as a block of kWh. This is what is termed a General Usage block. In my case, for the company I work for, the total block is 4900 kWh. That amount is divided by 365 to get a daily block amount. Your bill then shows the General Usage amount as the number of days in the pe ...