Having the exact same problem, have given up on phone (2x30min) and tried message or chat. but "my Account" takes me in circles. My problem relates to recent price increases following plan cancellations by AGL. Email advice from them that plan to be cancelled and replaced in June by increasing costs by about 30%. Expected so no complaint and running on that now. Have now received second email advising another cancellation of plan and that from 25 July a new plan will be in place. Calculated prev ...
