G'day Steve. I think i understand your question as I'm in the same position, I think!I believe you're talking about the utility grant relief scheme? https://services.dffh.vic.gov.au/utility-relief-grant-scheme If this is what you're referring to you'll have to contact AGL directly to apply for it, I called the customer service line when I applied but I believe you can fill in an application online and send it in too.Once it's approved the grant will just subtract whatever is owing on your accoun ...