TH_AGL's latest conversations

TH_AGL Switched-on

SIM not activation after 2 weeks

I'm an existing AGL mobile customer and decided to upgrade my plan.A new SIM was sent out and shortly after receiving a activation and number port request was submitted.Fast forward 2 weeks and new SIM still isn't activated and old SIM still remains active. Is there a longer ETA when porting to a upgraded plan or is this a technical issue ?Also to note new plan details disappears from my account so I can't track status. Thanks
2 Replies 0 Likes