Why is this still a question? AGL just needs to make the billing and payment process clear, simple and transparent.There needs to be a running balance, much like you would find on your bank statement, so customers can see whether they still owe anything or whether they’re in credit. This is especially important for new customers who don’t yet qualify for bill smoothing, to enable them to advance payments on their instalment plans without making accidental or duplicate payments. This could mean t ...
