Hi David, Thank for reply to this, the "message" gets answered by the operator and forwarded to "telco team", thereafter it's left hanging. Look carefully at your system, my message had been there since 9am, no response from "Telco Team". Further on the "Chat" site, the chat was picked up by operator Natasha after 1.5 hours wait, took her hours to reply and got my details. The wait was so long that the AGL website chat log on was "timed out" and all progress lost!
