About GJSimmo

Thankyou. Yes, I have completed the process over the telephone. My main concern is that, as a concession card holder, I was unable to complete the process through my on-line AGL account. There are a number of advertisments where AGL offer up to $100 in electricity/gas credits if your house move is booked on-line. It would appear that, as a concession card holder, this is not possible.

I have logged into my AGL account and unsuccesfully attempted to set up a house move.I can select the date of the move, provide the new address and also the energy plan required at the new address.When I arrive at the personal details section it asks If I have a concession card. I do and am currently receiving a concession on both my elecricity and gas accounts.I resond that "Yes" I do have a concession card. I am then asked to enter the card details, which I do.The system then provides the er ...