young-jimmy's latest conversations

young-jimmy Switched-on
04-07-2022

Clear Communications

I have written before about the importance of clear and easily understood communications. Apart from the language and "special terminology" that gets used, it is also important to be consistent in the information provided. In the document "Important things you should know about your Energy Plan", one of the bullet points is:-"Your Energy Plan lasts for 12 months. We may contact you before the end of your Energy Plan to notify you of your new Energy Plan...." So it seems that the Energy Plan DOES ...
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young-jimmy Switched-on
04-07-2022

Clearer Communications

Hi,I find that the language in your Plan Summary is VERY confusing. You use the Terms "Energy Plan", "Market Contract" and "Rates". I understand that "Rates" refers to the price per unit(daily access and/or KWH) however "Energy Plan" and "Market Contract" would seem to me to really mean the same thing. While I appreciate these terms might have very specific meanings with the differences well understood inside AGL, I would suggest these words mean essentially the same thing to your customers. Th ...
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