Why can't AGL add a simple SMS text warning that a bill us about to become overdue instead of sending drop dead emails that the bill is now overdue and therefore full payment is now due and slugging extra for it. A simple SMS addition to improve customer service. Others can do it why not AGL ? I've just paid my electricity bill 17 days in advance. Any recognition of this perchance I miss an AGL bill among my hundreds of emails ? None what so ever ! Apart from paying on time there ...
