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Lack of electricity data on app and online

Has anyone else had this problem recently. This is the second time in two months this has happened and I haven’t had any data show up in the app or online for over 10 days! Im getting extremely annoyed with this and have already reported AGL to the ombudsman about this last time, and now it’s happening again. I reported it, had one phone call and since then nothing!!Anyone else got any ideas about where to go with this or should I go straight to the Ombudsman?
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