Thanks Nam, yes I have called AGL twice and asked to be removed. The friendly operators on both occasions confirmed that I have been removed. I have not. I have also tried on several occasions to use the online chat however that was a waste of time as the app does not notify when a response is made to my query. The first time I tried the response was received 30mins after my first message at which point I was absorbed in a movie. Forgive me for not sitting beside my phone in anticipation of ...