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  • by jayden_AGL
‎20-03-2023 02:09 PM

Internet stopped working with BYO modem

‎20-03-2023 02:09 PM
Over a month ago I signed up for internet with AGL. I chose the BYO modem option as I thought it would be less money. After hours of frustration I finally got the internet connected and working. It h...
by Kendall562 in Internet Accounts & Plans
‎20-03-2023 02:09 PM
Show results in replies (2)
  • I've touched base with our tech support team who've suggested the following troubleshooting steps&n...
  • Hi @Kendall562, it does sound strange that your modem is no longer working despite it working ...
‎13-09-2019 08:53 PM

Pay on time discount with new plans

‎13-09-2019 08:53 PM
Are there pay on time discounts with the new plans e.g. Essentials Plus?  I cannot see anything about that. regards Pam
by Pam in Energy Accounts & Plans
‎13-09-2019 08:53 PM
Show results in replies (3)
  • Hi Pam!   Great question.   Following industry-wide changes that came into ef...
  • Hi Pam,   We no longer offer 'pay on time' discounts after feedback from our customers. ...
  • Hi Janemd,   Once your plan comes to an end this offer would no longer be available, the...
‎30-07-2019 01:10 PM

Discrepancy between solar inverter power generatio...

‎30-07-2019 01:10 PM
Hi There, I've been monitoring my 5kw Fronius inverter and the kwh produced each day. July 26th was an ok day and reading via the Fronius solarweb app was 18.0kwh produced. Yet on the AGL App for the...
  • Tags
  • help_solarmanagement
  • help_solarproblems
by Kevinh99 in Solar, Batteries & Electrification
‎30-07-2019 01:10 PM
Show results in replies (2)
  • Hi Kevinh99,   Welcome to the AGL Community!   As you've mentioned, your...
  • Hey MrWill,   Who installed your Meter can you contact them, the guy that put my meter in ga...
‎09-09-2019 03:58 PM

Do i need a 3 phase solar inverter with 3 phase po...

‎09-09-2019 03:58 PM
Hi,  My home has a 3 phase power and i am going for 6.6 kw solar connection with 5 kw three phase inverter.  The solar company is advising me that i can go with single phase inverter as t...
  • Tags
  • help_solarmanagement
  • solarmeter
by vjsaggi in Meters & Connections
‎09-09-2019 03:58 PM
Show results in replies (3)
  • Hi vijaychauhan,   Welcome to the AGL Community!   I can confirm that th...
  • Hi Vijay,   The article you are quoting is spot-on. Your house should be fine on a sing...
  • Hi GeorgeB!  Welcome to AGL Community!  You'll want to speak with our Sola...
‎13-03-2023 12:47 AM

AGL Mobile 4G or 5G ?

‎13-03-2023 12:47 AM
Hi All,   I've got an offer from this website: Mobile SIM only plans | AGL where it shows Mobile SIM plans 50% off selected 4G plans.   Can the current AGL mobile plan su...
by AGL-CustomerX in Mobile Accounts & Plans
‎13-03-2023 12:47 AM
Show results in replies (1)
  • Hi AGL-CUSTOMERX, the plans listed on this page at 50% off will only provide you with access to AGL...
‎10-07-2019 06:26 PM

Adding my partners name in my bill

‎10-07-2019 06:26 PM
HI there, I need my partners name to be on our utilities bill?  Can you please add it in the next bill?
by Abhinna in Energy Accounts & Plans
‎10-07-2019 06:26 PM
Show results in replies (2)
  • Hi Abhinna,   Only one name will ever appear on your bill, however you can add your...
  • Hi Dewey!  Welcome to the AGL Community! We can only set up accounts with 1 account ...
‎20-01-2019 04:30 PM

Request a smart meter

‎20-01-2019 04:30 PM
Would you please advise whether you can ask for a smart meter to be installed or is there a fixed schedule determined by AGL.
by KI_AGLContact in Meters & Connections
‎20-01-2019 04:30 PM
Show results in replies (5)
  • Hey KI_AGLContact,   You sure can!   You can request a meter upgrade by ...
  • Hi shanwaran,   "Plus Es" who complete this meter upgrades have not been operating ...
  • Hey Ray,   That's great to hear!   Thanks for letting me know.   C...
  • Hi Latchmanan,   Welcome to the AGL Community!   Can I ask if any specif...
  • You can call 1300 669 245 and AGL will organised the upgrade. Most cases at no cost. But ...
‎09-07-2019 10:56 PM

AGL app now showing Solar export

‎09-07-2019 10:56 PM
I have found that the recent app update shows the solar export which is great to see.   is there any way I can get an export of both solar export and power import on a spreadsheet?   im...
  • Tags
  • help_solarmanagement
by GLO in Solar, Batteries & Electrification
‎09-07-2019 10:56 PM
Show results in replies (3)
  • Hi GLO,   Try this instead.   Cheers,   Jayden
  • HI GLO,   Unfortunately we don't have a template available at present.   Kind...
  • Hi GLO,   You can download this data by logging into your AGL My Account here and then n...
‎29-07-2019 12:07 AM

Agl rewards not working for months

‎29-07-2019 12:07 AM
Agl rewards has stopped working since its transition. I tried to clear my cache, use different browsers but it did not work. Half a year ago I contacted a customer service representative via an onlin...
by Massivecow in AGL Rewards
‎29-07-2019 12:07 AM
Show results in replies (3)
  • Hi Massivecow,   I'm sorry to hear that you've been having these issues!   ...
  • Hi rockettc,   If you're having difficulties accessing AGL Rewards, feel free to sh...
  • Hi rooboy07,   I've just responded to your private message and I hope to hear back from ...
‎28-02-2019 07:43 PM

Electricity Usage charges

‎28-02-2019 07:43 PM
I am on monthly electricity billing. The usage is meant to be charged for the first 1020kwH at my contract rate and thereafter at the second stated rate. As my billing is monthly, it appears the in...
  • Tags
  • help_readbill
  • help_understandbill
  • help_usage
by touser in Energy Accounts & Plans
‎28-02-2019 07:43 PM
Show results in replies (5)
  • Hi Touser,   Thank you for getting back to me!   Using your details, I've tak...
  • Hi Touser,   I'll be happy to double check these calculations for you.   In o...
  • Hi touser,   Welcome to the Community!   This threshold of 1,020 kWh is ...
  • Not a problem at all touser! Happy to help.   Please sing out if there is anything else ...
  • Hello Jaydeny Yes your figures were correct! I double checked my roughies and realised my miscalcu...
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