Technical Issues

Having a problem accessing the AGL Energy app or online services? Let us know here!

Having a problem accessing the AGL Energy app or online services? Let us know here!

Digital meter reading

Switched-on

When I do a digital meter read and try to log the results via my account the amounts for the second and third reads are swapped around and in the wrong order. The first amount is correct and corresponds with the amount shown on the AGL website. Should I be worried about this? Cheers.

3 REPLIES 3

AGL Community Manager

Hi @Paul3 ,

Sorry, can you explain what you mean by second and third reads?

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.

Switched-on

Hi David,

My digital meter spools through about 7 different readouts. I believe readouts 1,2 and 3 refer to different time of day usages. When you log your meter usage via the website the website asks you to enter 3 readings. One for each reading 1,2 and 3. My 2 and 3 are out of their correct order, on the website. Not sure whether to just ignore it. 

AGL Community Manager

I don't think this would be an issue, but it does sound a bit confusing. If you have a moment, could you please private message me with a screenshot of what you're seeing, including the web address? Just click my name to send a PM.

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.