VPP Installation delay and lack of information

1 Reply 1813 Views

We signed up for a VPP panel and battery system with AGL in March. Now in December we are still waiting for the installer to contact us with an installation date. 

The site inspection was organised relatively quickly and took place in April, and all required prep work has been completed (by us). Solar Vic have done their bit and have been most helpful.

Our AGL VPP sales contact has also been good to deal with and always responds when we have contacted him with questions.

What I am finding frustrating is the opacity of the process. AGL can't, or won't,  put us in contact with the installer (or vice versa) to find out when, or if, the install will take place. 

I am aware  that there has been a global pandemic (!). And that there were restrictions on installations. But these were lifted 2 months ago!

Has anyone else had a similar experience? Any suggestions on who at AGL to approach to get some information?

AGL Idea Moderator
0 Replies 1700 Views

Hi @LetThereBeLight 


Thanks again for your solar battery purchase. We sincerely apologise for the delay.


Our team is working hard to ensure your solar battery is installed as soon as possible, but due to the challenges posed by COVID-19, it’s meant we're experiencing longer than anticipated wait times. 


Please send your contact details to batterysupport@agl.com.au and we will contact you regarding your solar battery installation. We look forward to supporting you on your renewable energy journey this year.


Thanks again