SOLAR

Meganp
Switched-on
1 Reply 4212 Views

I had solar panels installed 8 weeks ago. AGL promised connection within 6 weeks. That deadline was two weeks ago. Rang AGL and spent 1 hour and 8 minutes on hold. Was informed that they didn’t not know why I was still waiting and would get back to me within 48 business hours. No calls. I want to speak with someone but cannot wait another hour on hold. Am very upset with AGL and lack of communication. My next step will be the ombudsman...

1 REPLY 1
jayden_AGL
AGL Moderator
0 Replies 4210 Views

Hey Meganp.

 

Welcome to the AGL Community!

 

We're sorry to hear that you've been waiting on your meter change for so long! Please send me a private message including your AGL account details and I'll take a closer look at things.

 

Kind regards,

 

Jayden