I have spent over $12,000 to install a huge 10.08kW Solar system and are currently paying it off. The install was 31 October and after just two weeks I was requested by AGL to switch it off with a promise that I will be compensated until the isolators have been replaced.
It is now 7 weeks later:
I stand ready to receive an electrician to fix this, but since the isolators are in the garage, I need to provide access to the property. This is not acceptable and I have been advised it will take another 5 weeks to fix? Really? This will not happen when i buy anything else like a brand new car or home or furniture - why is this acceptable for a brand new solar system?
Solved Go to Answer
Thank you for joining the Community!
We apologise for any inconvenience and disruption this issue has caused. While we expect to have the majority of this program of work completed within 90 days, rest assured we are working through impacted customers as quickly as possible, with remediation work already started.
We will continue to communicate with you via email to let you know next steps regarding this remediation work, which will be subject to weather and property access.
As a reminder, once your DC isolators have been replaced and your solar system is operational, we will offer an amount to compensate you for the duration your system was off. We will estimate this compensation based on your system size and available data.
Should you have any further enquiries regarding this issue, we suggest that you get in touch with our Solar customer service team on 1300 356 363.