AGL Website Electricity Usage Information - Never available

Peter12
Switched-on
1 Reply 4000 Views

Every time I log into My Account - and go to look at usage on a property where solar is installed, the diversion website always says "Sorry there was an error. Contact AGL"  I was told a while back that IT were updating the website and it would be online on the 15th of the month.

 

RUBBISH!!!! 

 

It simply does not work.  When will the detailed information be available again?

 

Hey, by the way why am I forced to leave AGL each year then get a crawling "come back to this great discount" offer only after I leave?  Is there a flaw in your business model I wonder.....treating customers like sh ite is not a long lasting or sustainable approach.

1 REPLY 1
jayden_AGL
AGL Moderator
0 Replies 3996 Views

Hi Peter12,

 

Thank you for your post!

 

I'm sorry to hear that you've been having these on going issues with our online services. We will need to have a closer look at your account in order to resolve this, so I'd appreciate it if you could send me a private message with your account details and any relevant screenshots of these errors.

 

Clearing your cache may also be worth a try!

 

Kind regards,

 

Jayden