SOLAR

[Meganp]

I had solar panels installed 8 weeks ago. AGL promised connection within 6 weeks. That deadline was two weeks ago. Rang AGL and spent 1 hour and 8 minutes on hold. Was informed that they didn’t not know why I was still waiting and would get back to me within 48 business hours. No calls. I want to speak with someone but cannot wait another hour on hold. Am very upset with AGL and lack of communication. My next step will be the ombudsman...

[jayden_AGL]

Hey Meganp.

Welcome to the AGL Community!

We're sorry to hear that you've been waiting on your meter change for so long! Please send me a private message including your AGL account details and I'll take a closer look at things.

Kind regards,

Jayden