I had solar panels installed 8 weeks ago. AGL promised connection within 6 weeks. That deadline was two weeks ago. Rang AGL and spent 1 hour and 8 minutes on hold. Was informed that they didn’t not know why I was still waiting and would get back to me within 48 business hours. No calls. I want to speak with someone but cannot wait another hour on hold. Am very upset with AGL and lack of communication. My next step will be the ombudsman...
We're sorry to hear that you've been waiting on your meter change for so long! Please send me a private message including your AGL account details and I'll take a closer look at things.
